The questions advisors actually ask.
If yours isn't here, email hello@viapyxis.com. A person reads every message.
Getting in
Why is it invitation only? Is that just a marketing thing?
No. Onboarding is fully concierged: we set everything up alongside you, and we'd rather do that well for select travel professionals than quickly for everyone. viaPyxis is also still growing, and a small group means we can listen to the people using it.
How long is the wait after I request an invitation?
We can't promise a date. We review every request personally, and we'll be in touch if it's the right fit. Telling us which itinerary platform you use today helps us plan your setup.
What does it cost?
Right now, nothing. viaPyxis is offered without charge today. If that changes, you'll get at least 30 days' notice, and you won't be charged unless you choose a paid plan. The details are in our Terms of Use.
Is this built by a tech company or by people who do this work?
By people who do this work. viaPyxis comes from Edge of Wonder Travels Unlimited, a working travel agency, and we use it for our own clients every day.
Switching
I have years of trips on another platform. Do I have to rebuild them by hand?
No. Your existing itineraries come along, with their flights, stays, transfers and confirmation numbers. Bringing them over is part of onboarding, which is fully concierged. More on the switching page.
My DMCs send their proposals in other systems. Can I bring those in?
Yes. A DMC's itinerary can come into a trip, and their contact details stay with them, so your client still sees you as their advisor.
What if something comes across wrong?
Nothing is saved until you've checked it, and nothing reaches a traveler until you say so.
What your clients see
Will my clients see your name or mine?
Yours. The web itinerary, the PDF and the app carry your name, logo, colors and fonts. The itinerary lives on a web address in your name, or on your own domain, which we set up with you. The mobile app is called Folio in the App Store, and it takes on your branding once your client signs in.
Do my clients have to download an app?
No. Every trip has a web itinerary and a PDF. The Folio app is there for clients who want it.
Is there an Android app?
Not yet. Folio is on iPhone and iPad today. Android travelers use the web itinerary, which works in any phone browser, and the PDF.
Can my client share the trip with family without showing what they paid?
Yes. There's a family link that leaves out pricing, confirmation numbers, documents and contacts. It expires 30 days after the trip.
How private are my clients' itineraries?
Itinerary pages are hidden from search engines, and an itinerary can sit behind a private sign-in. Each client also has one signed-in home for every trip with you. The link a client shares with family leaves out pricing, confirmation numbers, documents and contacts.
Can clients pay through it?
No. Itineraries can show a total, a payment schedule and what's included, but viaPyxis doesn't collect payments.
Working in it
Is this another tool I'll spend weeks learning?
It's built around the way a trip is already organized: days, and the flights, stays and activities in them. If you've built an itinerary anywhere else, you'll recognize it. Importing a trip you already have is often the fastest way to learn it.
Does AI write my itineraries?
No. AI drafts hotel room descriptions and checks them against sources, and looks up hotel, ship and supplier details with citations. You review everything before a traveler sees it. Your content is never used to train AI models. Our privacy policy names the AI providers.
I have advisors working with me. Can we share one account?
Yes. Each advisor gets their own sign-in under your account, with advisor and admin roles. We set up team access with you during onboarding.
Will it work with my email, CRM and calendar?
viaPyxis connects to several of the email, CRM and calendar tools travel professionals use most. Tell us what you use, and we connect it with you during onboarding.
Trust
Who owns my itineraries and client information?
You do. We won't sell your content, use it in our marketing without permission, or use it to train AI models. See Your Content in our Terms.
You run a travel agency. Will you go after my clients?
No. viaPyxis is software; we don't sell travel through it. No other account can see your data, and that includes ours.
How is my clients' data protected?
Information is encrypted in transit, access is limited by account and role, and every account's data is kept separate. Details are in our privacy policy.
Ready when you are. Request an invitation, or see a sample itinerary first.